There are two types of errors you might see here:


1.    Too many IP addresses accessing one secure area


2.    503: Service Temporarily Unavailable

       Too many IP addresses accessing one secure area!

       Please contact Support if you need assistance.



This is caused by Unique IP Access Restrictions.


One way of making sure we protect your personal information in terms of the EU General Data Protection Regulation – GDPR is to use Unique IP Access Restrictions.



Here is how this works:


A single Username, Access Link, is only valid for a certain number of unique IP addresses. Once that limit is reached, the software assumes there has been a security breach. At that time,

the software will create a temporary ban; preventing access to an account associated with a particular Username.



What is an IP Address?


An IP address is a fascinating product of modern computer technology designed to allow one computer (or other digital device) to communicate with another via the Internet. IP addresses allow the location of literally billions of digital devices that are connected to the Internet to be pinpointed and differentiated from other devices. In the same sense that someone needs your mailing address to send you a letter, a remote computer needs your IP address to communicate with your computer.




The only reason you should see this message is.


1. If you have used a lot of different devices to log into your membership.

2. You logged in from many different wireless networks.

3. Someone has hacked your account and is logging in form different IP addresses

4. You shared your login details with others.


We do hope no 4 is not the reason, as per our Membership Terms of Use you are not allowed to share your details with others. The penalty for that is a 6-month ban from the site.


Please submit a support ticket, with full details about what is happening and why you think you are seeing this error. We will review it and get back to you as quickly as possible.



Thank you,

Early Ears Story Box Support Team